Shipping & Returns
Our goal is to offer you the best shipping options, no matter where you live. Every day, we strive to ensure the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts.
1) Processing time:
Order verification, tailoring, quality check and packaging.
All orders are locally handmade in Toronto, Ontario, Canada. Once in stock, items go through a thorough quality check to ensure there are no defective items. After items have been checked and no further adjustments are needed, items are packaged and shipped. Most items are fully processed within 2-3 business days.
2) Shipping time:
Canadian orders are shipped by CanadaPost. After processing, the items usually take between 2 and 7 days to arrive at their destination but can take longer from time to time.
International delivery usually takes about 15–30 business days.
Should you have any questions or concerns, please contact us through our online messaging system, via phone at (647) 545-9240 or via email at email@example.com.
Our return policy lasts up to 30 days after item is received. Eligible items must be unused and in the original packaging.
Perishable items are non-returnable along with intimate or sanitary goods, hazardous materials, flammable liquids or gases, gift cards, downloadable software, and some health and personal care items.
Partial refunds are granted when the item is damaged, missing parts, or returned more than 30 days after delivered.
Exchanges: Items are replaced if they are defective or damaged.
Gifts: If the items were marked as a gift when purchased and shipped directly to you, you would receive a gift credit for the value of your return.
For more information contact us by email at firstname.lastname@example.org.